My company conducted a survey recently to gauge mobile consumers’ familiarity with a specific set of emerging technologies. The technologies measured included:


In the coming weeks and months, I’ll be writing more about innovation — especially as it relates to the customer experience. There’s a pretty amazing equation happening right now: massive technological change + a global pandemic = exceptional changes in consumer behavior. …


Photo from Nathan Dumlao on Unsplash

I failed recently. I’m disappointed by it because I this failure occurred with one of my favorite clients. These things happen, sure, and it caused me some discomfort, initially. …


I wrote this post a few years ago and put it on Tumblr. I can’t imagine Tumblr is going to be around much longer and I didn’t want to the post to disappear as the idea presented still has merit. It’s far outside of what I generally write about so…


Sticker loot from the conference

A few years ago I fell in love with data. I learned Python and started playing around with machine learning algorithms — working to understand not just the technology but the math behind the various algorithms. As a physics major, the math was fascinating. As someone two decades past college…


Have you ever met a marketer who didn’t want to know more about their customers? Me either. Marketing 101 teaches you the more you know about your customer the better able you’ll be to engage with and sell to them. That was true before we knew we should be concerned…


“Stop what you’re doing cause I’m about to ruin the image and the style that you’re used to…” — Shock G as Humpty Hump

I keep coming across this online ad for a digital asset management (DAM) company reminding me that DAMs are one of the four core essential pieces…


Everything used to be so difficult. I’ve been doing this long enough to remember when launching an email and hosting a web site was overly complicated.

Times have changed. An ever increasing list of technology options have made the world a more efficient place. …

Talib Morgan

I am The Innovation Pro. I help enterprise teams innovate their customer experiences with emerging tech in an effort to drive customer commitment and growth.

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